We hope you have enjoyed your online shopping experience with Denali USA Auto. Please read below for more information about our shipping and return policies.
For Continental U.S. Orders: Processing time can take between 1-3 business days.
For International Orders: Processing time can take between 3-5 business days.
Denali offers a variety of shipping methods as listed below as well as free ground shipping on many of our products. Any items that qualify for free shipping will be identified on the product listing page. Shipping times are based on business days (Monday to Friday) excluding Holidays and weekends. Depending on your order, your purchase may arrive in multiple packages. For orders with a value of $200 or more, a signature may be required. If you would like to waive the signature requirement, you must let a representative know as soon as possible at 1-714-784-6722.
USPS: Most Denali products have free ground shipping offered and can take between 3-5 business days.
Two Day: Two Day shipping is available for orders shipped within the 48 contiguous United States. Second Day delivery orders will be processed on the same day if placed by 12:00pm PST on a business day or processed the following business day if placed after 12pm PST.
All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Again, as mentioned above, not all items are eligible for Two Day shipping due to size, weight, hazardous materials, and delivery address.
One Day: One Day shipping is available for orders shipped within the 48 contiguous United States. One Day delivery orders will be processed on the same day if placed by 12:00pm PST on a business day or processed the following business day if placed after 12pm PST.
All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Again, as mentioned above, not all items are eligible for One Day shipping due to size, weight, hazardous materials, and delivery address.
Depending on where you’re located, Denali may be able to ship a purchase internationally. Please e-mail us your address at Denali.email@example.com so that we can check the rate and service area to confirm if shipment is possible. International orders may take 5-7 business days for shipping.
At Denali, we would like to ensure that your shopping experience is unsurpassed, even for a return. We realize that for whatever reason, you may decide to return your purchase.
For new, undamaged, and unmodified products, Denali offers a 30-day refund policy. Products returned outside of 30 days require special authorization. Any return submitted for a refund will be subject to a 10% restocking fee and shipping costs. In the case of product modification, Denali will not accept your return as it voids our warranty policy. If you send us a modified product for a refund, the product will be returned to you at your expense.
Please Note that Denali will waive the 10% restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product, or for extra product you did not order. For any other reasons, customers are responsible for shipping and restocking fees.
At Denali, we value our customer relationships. Therefore, we offer you a brief explanation for our restocking fee. All customer return items must be inspected and tested by our Technical Support and Sales departments for performance and continuity before they can be restocked for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns.
If there is any issue with your product, please contact our Tech Support at Denali.firstname.lastname@example.org or 1-714-784-6722. Our representatives will assist you in troubleshooting your product and if any damage occurred due to the manufacturing or our shipping process, you will be eligible for a refund or replacement. In the event a replacement is necessary, we will arrange for return shipping of the damage item. Once the item has been received and inspected, we will ship the replacement item or new one.